Reference

How qqsuper99 Protects Your Information

When you open an account with us, your personal details, payment history and gameplay records stay secure on our platform.

Data encrypted at rest and in transitDANA, OVO, GoPay and QRIS secured separatelyNo third-party marketing without your consent
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qqsuper99 How qqsuper99 Protects Your Information
GET IN TOUCH

Request Data Access or Changes

Team online

Live Chat Support

Open the chat window in your qqsuper99 account lobby (available 08:00–23:00 Indonesia time, Monday–Sunday) and ask to speak with the privacy team. They can process data-access requests and privacy-setting changes on the spot.

Email Privacy Request

Send a formal request to our data-protection mailbox. Include your registered email, username and a description of what data you want to access, update or remove. We respond within 14 days.

Account Settings Panel

Log into qqsuper99, navigate to Settings > Privacy & Data, and review your consent choices, download your data or adjust what we collect. Changes apply immediately to new sessions.

HOW WE OPERATE

Data Security and Account Handling

Encryption and Storage

All personal data, account balances and payment records are encrypted using TLS 1.3. We store copies across geographically separate secure data centres so your information persists even if one location goes offline.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction details are held in a separate, PCI-compliant vault. Your actual card or wallet credentials are never stored on our servers; we only retain transaction IDs and cleared amounts.

Cookie and Tracking

We use session cookies to keep you logged in and analytical cookies to understand gameplay patterns. Third-party tracking cookies require your explicit consent on first visit; you can withdraw it anytime in Settings > Privacy.

Account Access Logs

Every login, withdrawal request and data export is timestamped and logged. You can view your full access history in Account > Security, including device type, browser and IP address for each session.

Data Retention Periods

Active account data is kept for as long as your account exists. Closed accounts remain in an archived state for 3 years (for regulatory and dispute purposes), then are securely deleted. Where local law permits, you may request earlier deletion.

Breach Notification

If an unauthorised party accesses your personal data, we notify you and any affected players via registered email within 72 hours, plus inform local authorities where required by law.

Privacy Questions We Hear Often

We do not sell or rent your personal data to marketing firms. We only share account information with payment processors (DANA, OVO, GoPay, QRIS), compliance partners and law enforcement where local law requires. You receive notice before we share anything outside those categories.

Log into your account, go to Settings > Privacy & Data > Download My Data. The system generates a zip file with your profile, account history, balance records and all chat transcripts within minutes. You can request this export as often as you like.

Closing your account marks it inactive immediately, but we retain your data in archived form for three years to handle disputes, refunds and legal compliance. After three years (or earlier if local law permits), your records are permanently deleted from our systems.

We use your email and in-app notifications to tell you about new games, deposit methods and site maintenance only if you've opted into marketing communications. You can toggle this on or off anytime in Settings > Notifications, and we stop sending promotional messages within one business day.

Payment data flows through encrypted channels to each payment partner's secure gateway. We never store your wallet login or card PIN; we only record that a transaction cleared and for how much. Each payment is logged so you can verify it against your wallet statement.

Yes. Submit a deletion request via live chat or email to our privacy team with details of what you want removed. We honor requests for non-essential data (marketing preferences, saved device names) immediately. Regulatory data (account history, payment ledger) cannot be deleted while your account is active but can be anonymised.

Email our data-protection officer at the address listed in your account's Privacy & Data section, or contact us via live chat (08:00–23:00 Indonesia time). We investigate breaches within 7 business days and escalate to local authorities where your rights depend on local law.

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